Product Support Associate

Location Shannon
Discipline: Accountancy & Finance
Job type: Permanent
Contact name: Barry Dolan

Contact email:
Job ref: 32241
Published: 20 days ago

Elite Talent Hub LTD Recruitment is a specialist in permanent staffing solutions for clients nationwide.

Our client, a leading company in the aviation sector based in Shannon have an excellent opportunity for a Product Support Associate to join a multidisciplinary team in an open and friendly environment.

This role offers a competitive benefits package with opportunities to advance your career in a diverse and creative business. The successful candidate will work in a hybrid arrangement of 4 days onsite in their Shannon office and 1 day working from home after the initial training period.


The key duties of this role will include:

  • Issue repair orders for airframe & engine parts, approve & negotiate cost, expedite turn time from the vendor.
  • Resolution of supplier/customer queries.
  • Expediting and close management of critical assets to support asset availability to customers.
  • Develop positive and strong supplier, customer and internal relationships, seek to improve working methods and communications.
  • Ensuring all duties are performed in accordance with companys international policies and procedures, e.g. adequate documentation and document retention.
  • May participate in special projects such as process improvements and implementation.
  • As part of a multidisciplinary team, the job will include other general ad hoc duties as appropriate.


To be considered for this role, you will have the following:

  • Excellent communication skills, both verbal and written.
  • Excellent organisational skills and strong attention to detail.
  • Commitment to providing excellent customer service.
  • Good systems skills in business software (Quantum an advantage).
  • Proficiency in MS Office Suite (especially MS Excel) required.
  • Experience working in a team, supply chain organization and aviation an advantage.
  • Effective time management, able to appropriately prioritize workload and quickly respond to priority changes.
  • Positive approach to problem solving, with ability to negotiate to achieve desired outcomes.



  • Competitive salary
  • Pension employer contribution of 10%
  • Full Health Insurance for self and dependents
  • Income Protection
  • Life assurance and death in service
  • Hybrid working is offered 4 days onsite to be agreed after initial training period.